Most cybersecurity incidents are straightforward, and we
can describe them conveniently. However, our reaction to these cybersecurity
issues makes the difference. The reason is that their resolution is usually
complex and involves several actions by experienced IT technicians in a short
time. Therefore, hiring cybersecurity experts or partnering for cybersecurity services becomes essential.
Overall, we need experts who can
provide us with managed IT services or cybersecurity solutions to
deal with this difficult situation. These experts respond accordingly to deal
with emergencies or routine security matters. They are the people who take
responsibility for keeping your business operations and financial services
smooth and functioning. However, their expertise must be prominent. The reason
is that their professionalism and experience can provide you the opportunity to
These response teams are entities that
provide managed IT services to entities and companies of all kinds. Their
approach varies greatly from one team to another, although it is almost always
about coordinating the operational response to incidents, and some also provide
training and prevention services.
The smallest groups of these
organizations consist of two people but can reach more than 10-15 specialists
to attend incidents, 24 hours a day and seven days a week.
Certain cybersecurity incidents
require great experience and expertise, such as APTs (advanced persistent
threats) or cyber-attacks. In such cases, incident managers need to scan the
entire network, looking for the malware, to
determine whether it is in a single site or thousands, whether it has accessed
the active directory or has data or logs extracted from the network, for
These threats require a lot of
experience and defense resources that work simultaneously, structured, and in
real-time. But, even with that, the best defense system is always prevention,
and it is the only viable strategy, even if an attack has not been suffered.
In the initial phase, we need to
define numerous things like policies, standards, and good security practices
that define the response plans.
Here, the experience in previous
attacks and the expertise to weave a communication plan is key. It is the only
way through which you can mark the difference.
It is the first; to detect the threat
accurately and do some verification.
Also, narrowing down the scope of the
incident is crucial, like monitoring for points of unusual activity or
It is about limiting potential damage
and preventing any collateral damage. The first step is always to prevent
attacks or loss of assets. The second is to replicate the threatened assets and
preserve the evidence that makes it possible to find out the origin of the
The final step is to apply fixes to
affected systems and devices that return to their original state and patch bugs
or unauthorized access. A final check for potential backdoors will close any
Overall, cybersecurity services help you identify the issue
and resolve it within time.
It is time to clean up any incident
and prevent it from happening again. We have already gotten rid of all malware
and backdoors. Now it's time to change all passwords, apply fixes and patch
The recommended way to eradicate any
evil is to reinstall all affected systems immediately. After that, the experts
of managed IT services mirror them and instantly include the latest security
We must return to production as soon
as possible, but after verifying that the assets are safe. In some cases, it
may mean completely reinstalling the active directory and changing passwords
for all employees. It helps prevent it from happening again. Other times, it is
necessary to define and initiate careful monitoring for a time and observe any
After time, months, weeks, or days
dedicated to an incident, you need to get back to normal and ensure you are
safe from that danger. However, the most important aspect is learning the
lesson and avoiding those activities that can create such problems in the
Normality is essential. Therefore, all
company technicians or the experts who provide cybersecurity services must
review what has happened with written documentation. This activity helps you
last and serves as a defense in the future. Ultimately, you need to consider
these incidents as an opportunity to learn and improve security management.